CONDITIONS OF RETURN

What you need for return?

The product you want to return
- Packaging of goods, all labels, tags, price tags.
- Apply for a refund at altyn-kol.com
- A copy of the signed certificate of return
- Copy of receipt upon purchase

When will the refund?

When will the money be refunded?
Return of money for the goods is made within 10 days after the physical receipt of your parcel in our warehouse.
Before sending the returned goods, please check the availability of all documents, in order to avoid delays in considering your claim for a refund. In case of return of goods of inadequate quality, we will also refund your return shipping cost.

In the course of which period can I return the goods?

You can return the goods of proper quality within 30 days, not counting the day of purchase. You can return goods of inadequate quality within the warranty period established for the respective groups of goods.

Shipping address

22A. Pioneer st. . Kochkor village,
Naryn region, Kyrgyz Republic 722500
Return must be formalized as a normal application and sent to the specified address.
The goods should not be sent by cash on delivery. The responsibility for the goods prior to its delivery rests with the buyer.